Maganizo ndi malingaliro amakasitomala ambiri


nkhani


  1. kukula
  2. Mapeto a mgwirizano
  3. achire
  4. Mitengo ndi ndalama za zolipira
  5. Zoperekera ndi zotumizira
  6. Posungira udindo
  7. Mlandu wazolakwika (chitsimikizo)
  8. Kuwombolera mphatso zamphatso
  9. Lamulo lovomerezeka
  10. Kuthetsa kusamvana


1) Kuchuluka



1.1 Malingaliro ndi zikhalidwe (za "GTC") za Wolfgang Mohr, wogwira ntchito pansi pa "Mora-Racing" (kuchokera pano "wogulitsa"), imagwira ntchito pamgwirizano wonse woperekera katundu wogula kapena wochita bizinesi (kuchokera pano "kasitomala") Wogulitsa zokhudzana ndi zinthu zomwe wogulitsa adawonetsa mu shopu yake yapaintaneti. Kuphatikizidwa kwa zomwe kasitomala ali nazo kumatsutsana, pokhapokha ngati kuvomerezedwa.



1.2 Malamulowa amagwiranso ntchito malinga ndi mapangano operekera mavocha, pokhapokha atafotokozedwa mwanjira ina.



1.3 Wogula malinga ndi tanthauzo la malamulowa ndi munthu wachilengedwe yemwe amalemba zochitika mwalamulo pazinthu zomwe sizogulitsa kapena zodziyimira pawokha. Wamalonda potanthauzira mawuwa ndi munthu wachilengedwe kapena walamulo kapena mgwirizano wazamalamulo yemwe, pomaliza mgwirizano wamalamulo, akuchita malonda awo kapena akatswiri odziyimira pawokha.




2) Mapeto a mgwirizano



2.1 Malongosoledwe azinthu zomwe zili m'sitolo yogulitsira pa intaneti sizikuyimira zotsatsa zomwe wogulitsayo akumanga, koma zimapereka chiphaso chomangidwa ndi kasitomala.



2.2 Kasitomala atha kutumiza izi pogwiritsa ntchito fomu yapaintaneti yopezeka m'sitolo yapaintaneti. Pambuyo poika katundu wosankhidwa mgalimoto yogulitsira ndikutsata njira yamagetsi yamagetsi, kasitomala amatumiza mgwirizano womanga nawo katunduyo m'galimotoyo podina batani lomwe limatsiriza dongosolo loyitanitsa. Makasitomala amathanso kupereka izi kwa wogulitsa pafoni, imelo, positi kapena fomu yolumikizirana pa intaneti.



2.3 Wogulitsa akhoza kulandira kasitomala m'masiku asanu,



  • potumiza kasitomala chitsimikizo cha cholembedwa kapena chitsimikiziro cha oda mulemba (fakisi kapena imelo), pomwe izi zatsimikiziridwa ndi kasitomala zimapangitsa,
  • popereka katundu wolamulidwa kwa kasitomala, momwe mwayi wopezera katundu kwa kasitomala umasankha, kapena
  • pofunsa kasitomala kuti alipire atayika.


Ngati njira zingapo zomwe zatchulidwazi zilipo, mgwirizano umamalizidwa panthawi yomwe imodzi mwanjira zomwe zatchulidwazi zimachitika koyamba. Nthawi yovomereza zoperekazo imayamba tsiku lomwe kasitomala watumiza zopelekazo ndikutha kumapeto kwa tsiku lachisanu kutsatira zomwe wapereka. Wogulitsa sangalandire zomwe makasitomala agwiritsa ntchito pamwambapa, izi zikuwoneka ngati kukana mwayiwo chifukwa choti kasitomala sakukhala ndi chiyembekezo chake.



2.4 Ngati njira yolipirira "PayPal Express" yasankhidwa, malipirowo adzayendetsedwa ndi PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (kuchokera apa: "PayPal"), malinga ndi PayPal - Migwirizano yogwiritsira ntchito, yomwe imapezeka pa https://www.paypal.com/de/webapps/mpp/ua/useragreement-full kapena - ngati kasitomala alibe akaunti ya PayPal - malinga ndi zomwe angalipire popanda akaunti ya PayPal, Mutha kuwonera https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Ngati kasitomala asankha "PayPal Express" ngati njira yolipira mukamayitanitsa pa intaneti, amaperekanso chindapusa kwa PayPal podina batani lomwe limamaliza ntchito yolamula. Poterepa, wogulitsa akulengeza kale kuti kuvomereza kasitomala kwakanthawi panthawi yomwe kasitomala amayambitsa kulipira podina batani lomwe limamaliza ntchitoyo.



2.5 Mukamapereka zopereka kudzera pa fomu yogulitsira pa intaneti, zomwe zalembedwazo zimasungidwa ndi wogulitsa pambuyo poti mgwirizano wamaliza ndikutumizidwa kwa kasitomala pamawu (monga imelo, fakisi kapena kalata) kasitomala atatumiza. Kuperekanso kwina konse kwa mgwirizano wamalonda ndi wogulitsa sikuchitika. Ngati kasitomala wakhazikitsa akaunti yaogwiritsa mu shopu yaogulitsayo asanapereke oda yake, zodulidwazi zizisungidwa patsamba laogulitsa ndipo atha kuzipeza mwaulere kwa kasitomala kudzera paakaunti yake yotetezedwa ndi achinsinsi powapatsa zodalirika zolowera.



2.6 Asanayike fomu yomangiriza pogwiritsa ntchito fomu yogulitsira pa intaneti, kasitomala amatha kuzindikira zolakwika zomwe zingachitike powerenga mosamala zomwe zimawonetsedwa pazenera. Njira zothandiza zaluso zakuzindikira zolakwika zolowera zitha kukhala kukulitsa kwa osatsegula, mothandizidwa ndi zomwe mawonekedwe pazenera akukulitsidwa. Makasitomala amatha kukonza zomwe adalemba ngati gawo la njira zamagetsi zamagetsi pogwiritsa ntchito kiyibodi ndi mbewa mpaka atadina batani lomwe limamaliza kuyitanitsa.



2.7 Zilankhulo zaku Germany ndi Chingerezi zilipo pomaliza mgwirizano.



2.8 Kukonzekera kwamaoda ndi kulumikizana nthawi zambiri kumachitika ndi imelo komanso makina oyendetsera makina. Makasitomala akuyenera kuwonetsetsa kuti imelo adilesi yomwe wapereka kuti akonzere lamuloli ndi yolondola kuti maimelo omwe amatumizidwa ndi wogulitsayo athe kulandilidwa pa adilesi iyi. Makamaka, mukamagwiritsa ntchito zosefera za SPAM, kasitomala ayenera kuwonetsetsa kuti maimelo onse omwe adatumizidwa ndi wogulitsa kapena ena omwe achitidwa ndi wogulitsa kuti akwaniritse lamuloli atha kutumizidwa.




3) Ufulu wakuchotsa



3.1 Ogula nthawi zambiri amakhala ndi ufulu wochoka.



3.2 Zambiri pazokhudza ufulu wakuchoka zitha kupezeka mu malingaliro a kugulitsa kwaogulitsa.



4) Mitengo ndi malingaliro a zolipira



4.1 Pokhapokha pofotokozedwera kwina kwa malonda a wogulitsa, mitengo yomwe yaperekedwa ndi mitengo yonse yomwe imaphatikizapo msonkho wovomerezeka. Zowonjezera zilizonse zoperekera ndi kutumizira zomwe zingabuke zimatchulidwa mosiyana ndi mafotokozedwe ena azogulitsa.



4.2 Pankhani yobweretsa kumayiko akunja kwa European Union, ndalama zowonjezera zitha kuchitika zomwe wogulitsa alibe udindo komanso zomwe zimayenera kunyamulidwa ndi kasitomala. Izi zikuphatikiza, mwachitsanzo, mtengo wosamutsira ndalama kudzera m'mabungwe angongole (mwachitsanzo, ndalama zosamutsira, ndalama zosinthanitsa) kapena misonkho yolipirira kapena misonkho (monga msonkho). Ndalama zoterezi zitha kukhalanso zokhudzana ndi kusamutsa ndalama ngati ndalama sizikaperekedwa kudziko lina kunja kwa European Union, koma kasitomala amalipira kuchokera kudziko lina kunja kwa European Union.



4.3 Njira zolipirira zidzadziwitsidwa kwa kasitomala yemwe amagulitsa pa intaneti.



4.4 Ngati kulipira kwa banki kwavomerezedwa, kulipira kumayenera kuchitika pokhapokha mgwirizano utatha, pokhapokha ngati maphwando agwirizana tsiku lomaliza.



4.5 Mukamalipira kudzera mu njira yolipirira yomwe PayPal, ndalamazo zimayendetsedwa ndi PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (kuchokera apa: "PayPal"), pansi pa PayPal - Migwirizano yogwiritsira ntchito, yomwe imapezeka pa https://www.paypal.com/de/webapps/mpp/ua/useragreement-full kapena - ngati kasitomala alibe akaunti ya PayPal - malinga ndi zomwe angalipire popanda akaunti ya PayPal, Mutha kuwonera https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.



4.6 Ngati njira yolipira "PayPal Credit" yasankhidwa (kulipira pang'onopang'ono kudzera pa PayPal), wogulitsayo amapereka ndalama zake ku PayPal. Musanavomereze zomwe wogulitsa wachita, PayPal imalemba cheke pogwiritsa ntchito zomwe makasitomala amapatsidwa. Wogulitsayo ali ndi ufulu wokana kasitomala njira yolipirira "PayPal Credit" pakagwa zotsatira zoyipa. Ngati njira yolipirira "PayPal Credit" ivomerezedwa ndi PayPal, kasitomala amayenera kulipira ndalama za inivoyisi ku PayPal malinga ndi zomwe wafotokozazi, zomwe amamuwuza m'sitolo yapaintaneti. Poterepa, amangolipira PayPal ndikuwononga ngongole. Komabe, ngakhale pakaperekedwa zonena, wogulitsa amakhalabe ndi udindo wofunsa kasitomala wamba mwachitsanzo. B. pazinthu, nthawi yobweretsera, kutumiza, kubweza, madandaulo, kufotokozanso kuchotsedwa ndi kubweza kapena zolemba za ngongole.



4.7 Ngati mungasankhe imodzi mwa njira zolipirira zomwe zimaperekedwa ndi "Shopify Payments", zolipiritsa zidzakonzedwa ndi omwe amapereka ndalama Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (pambuyo pake "Stripe"). Njira zolipirira zomwe zimaperekedwa kudzera pa Shopify Payments zimadziwitsidwa kwa kasitomala wogulitsa pa intaneti. Kuti akonze zolipira, Stripe atha kugwiritsa ntchito ntchito zina zolipira, zomwe zingagwiritsidwe ntchito mwapadera, komwe kasitomala angadziwitsidwe payokha. Zambiri pa "Shopify Payments" zimapezeka pa intaneti pa https://www.shopify.com/legal/terms-payments-de.



4.8 Ngati njira yolipirira "PayPal invoice" yasankhidwa, wogulitsayo amapereka ndalama zake ku PayPal. Musanavomereze zomwe wogulitsa wachita, PayPal imalemba cheke pogwiritsa ntchito zomwe makasitomala amapatsidwa. Wogulitsayo ali ndi ufulu wokana kasitomala njira yolipirira "PayPal invoice" pakagwa zotsatira zoyipa. Ngati njira yolipirira "Invoice ya PayPal" ikuloledwa ndi PayPal, kasitomala ayenera kulipira ndalama za inivoyisi ku PayPal pasanathe masiku 30 chilandireni katunduyo, pokhapokha PayPal atanena nthawi ina yolipira. Poterepa, amangolipira PayPal ndikuwononga ngongole. Komabe, ngakhale pakaperekedwa zonena, wogulitsa amakhalabe ndi udindo wofunsa kasitomala wamba mwachitsanzo. B. pazinthu, nthawi yobweretsera, kutumiza, kubweza, madandaulo, kufotokozanso kuchotsedwa ndi kubweza kapena zolemba za ngongole. Kuphatikiza apo, Zoyenera Kugwiritsa Ntchito Kugula pa akaunti kuchokera ku PayPal zikugwiranso ntchito, zomwe zitha kuwonedwa ku https://www.paypal.com/de/webapps/mpp/ua/pui-terms.



4.9 Ngati njira yolipirira "PayPal direct debit" yasankhidwa, PayPal itenga ndalama za invoice kuchokera ku akaunti yakubanki ya kasitomala pambuyo poti lamulo la SEPA lachindunji liperekedwe, koma asanafike tsiku lomaliza lodziwitsa m'malo mwa wogulitsa. Kudziwitsiratu ndi kulumikizana kulikonse (mwachitsanzo invoice, mfundo, mgwirizano) kwa kasitomala yemwe amalengeza kubweza kudzera mu SEPA yachindunji. Ngati kubweza kumeneku sikudawomboledwe chifukwa cha ndalama zosakwanira mu akauntiyi kapena chifukwa chakupereka zambiri zabanki, kapena ngati kasitomala akukana kubweza ngongoleyo, ngakhale alibe ufulu woti achite, kasitomala amayenera kulipiritsa ndalama zomwe banki ikuyitanitsa ngati ali ndi mlandu .




5) Kutumiza ndi kutumiza zinthu



5.1 Kutumiza katundu kumachitika panjira yotumizira kupita ku adilesi yobweretsera yomwe ikufotokozedwa ndi kasitomala, pokhapokha atavomereza. Mukamakonza zoperekazo, adilesi yobweretsera yomwe idaperekedwa pakugulitsa ndiyofunika kwambiri.



5.2 Katundu amene wopereka amatumiza amatumizidwa "kwaulere mopanda malire", mwachitsanzo, mpaka kumapeto kwa malo oyandikira pafupi ndi adilesi yobweretsera, pokhapokha ngati atafotokozedwera munthawi yazogulitsa zomwe amagulitsa pa intaneti komanso pokhapokha atagwirizana zina.



5.3 Kutumiza katundu kukalephera pazifukwa zomwe kasitomala ali ndi udindo, kasitomala azikhala ndi mtengo wokwanira wogulitsa. Izi sizikugwira ntchito potengera mtengo wotumizira ngati kasitomala agwiritse ntchito bwino ufulu wake wochotsa. Pazachuma chobwezera, ngati kasitomala agwiritsa ntchito ufulu wake wochotsera moyenera, zomwe zimaperekedwa mgulitsidwe wa wogulitsa zimagwiranso ntchito.



5.4 Pankhani yosonkhanitsa, wogulitsa amadziwitsa kasitomala kudzera pa imelo kuti katundu yemwe walamula ndiwokonzeka kutoleredwa. Atalandira imelo, kasitomala amatha kukatenga katunduyo kulikulu laogulitsa atakambirana ndi wogulitsa. Poterepa, palibe mtengo wotumizira womwe ungaperekedwe.



5.5 Ma voucha amaperekedwa kwa kasitomala motere:



  • mwa kutsitsa
  • ndi imelo
  • ndi positi



6) Kusungidwa kwa mutu



Wogulitsa atalipira pasadakhale, amakhala ndi zonse zomwe wabwezerazo mpaka mtengo wogula utalipira zonse.


7) Zovuta pazolakwika (chitsimikizo)


7.1 Ngati chinthu chogulidwacho chili ndi vuto, zofunikira zalamulo pazolakwikazo zimagwira.


7.2 Makasitomala amafunsidwa kuti adandaule kwa wopulumutsayo za katundu woperekedwa ndi kuwonongeka koonekera kwa mayendedwe ndikudziwitsa wogulitsa izi. Ngati kasitomala satsatira, izi sizikhala ndi zotsatirapo zake zalamulo kapena zamakontrakitala zolakwika.




8) Kuombolera mphatso zamphatso



8.1 Ma voucha omwe atha kugulidwa kudzera pa shopu yomwe amagulitsa pa intaneti (apa "mavocha amphatso") atha kuwomboledwa mu shopu yapaintaneti, pokhapokha ngati atanenedwa mu vocha.



8.2 Mavawusha amphatso ndi mavocha amphatso otsala amatha kuwomboledwa kumapeto kwa chaka chachitatu pambuyo pa chaka chomwe voucher idagulidwa. Ngongole yotsala imaperekedwa kwa kasitomala mpaka tsiku lomaliza.



8.3 Ma vocha a mphatso amatha kuwomboledwa pokhapokha dongosolo likamaliza. Kulipira pambuyo pake sikutheka.



8.4 Voucher ya mphatso imodzi yokha ndi yomwe ingawomboledwe pa oda iliyonse.



8.5 Ma vocha a mphatso atha kugwiritsidwa ntchito kugula zinthu osati kugula mavocha owonjezera.



8.6 Ngati mtengo wa chiphaso cha mphatso sichikwanira kubweza dongosololi, imodzi mwanjira zina zolipirira zomwe wogulitsayo atha kusankha akhoza kuthetsa kusiyana.



8.7 Ndalama ya voucha ya mphatso siyilipidwa ndi ndalama kapena chiwongola dzanja.



8.8 Voucha ya mphatso imasinthidwa. Wogulitsayo atha kulipira kwa mwiniwake yemwe awombolera voucher ya mphatso m'sitolo ya pa intaneti. Izi sizigwira ntchito ngati wogulitsa ali ndi chidziwitso kapena kunyalanyaza kwakanthawi kopanda chilolezo, kulephera kwalamulo kapena kusowa chilolezo kwa eni ake.



9) Lamulo lovomerezeka



Lamulo la Federal Republic of Germany likugwiranso ntchito kumgwirizano wina uliwonse pakati pa maguluwo, kupatula malamulo ogulitsa zapadziko lonse lapansi. Kwa ogula, lamulo ili limangogwira ntchito pokhapokha chitetezo chitaperekedwa sichingachotsedwe ndi lamulo ladziko lomwe wogula amakhala.




10) Kusintha kwina kosagwirizana



10.1 EU Commission imapereka nsanja yothetsera kusamvana pa intaneti pa intaneti pa ulalo wotsatirawu: https://ec.europa.eu/consumers/odr



Tsambali limagwira ngati njira yolumikizirana ndi khothi yamakangano obwera chifukwa chogulitsa pa intaneti kapena mapangano omwe makasitomala amachita.



10.2 Wogulitsayo sakhala wokakamizidwa kapena wofunitsitsa kutenga nawo mbali pothana ndi mikangano pamaso pa komiti yokometsera ogula.